Comprehensive AR Automation Platform
BigLedger’s Account Receivable module revolutionizes cash flow management through intelligent automation, predictive analytics, and seamless integration with Malaysia’s banking ecosystem. Our unified entity architecture (bl_fi_mst_entity_hdr) provides a 360-degree view of customer relationships, credit history, and payment patterns.
Core Capabilities
Customer Credit Management
Credit Limit Configuration
- Dynamic Credit Scoring: AI-powered credit assessment based on payment history
- Multi-Tier Credit Limits: Different limits for different transaction types
- Credit Insurance Integration: Automated CTOS and CCRIS checking
- Parent-Child Credit Pooling: Group companies share credit facilities
- Real-Time Credit Monitoring: Instant alerts when approaching limits
Credit Application Workflow
- Application Submission: Online form with document upload
- Automated Verification: IC/SSM validation, bank reference checks
- Risk Assessment: AI scoring with manual override option
- Approval Matrix: Multi-level approval based on amount
- Terms Assignment: Payment terms, credit limit, security requirements
Invoice Management
Invoice Generation
- Multi-Format Support: Tax invoice, proforma, debit/credit notes
- Batch Processing: Generate thousands of invoices simultaneously
- Template Designer: Custom invoice layouts per customer
- Multi-Language: Malay, English, Chinese, Tamil templates
- E-Invoice Ready: LHDN MyInvois and PEPPOL compliant
Invoice Delivery
- Omni-Channel Delivery
- Email with PDF attachment
- WhatsApp Business API
- Customer portal access
- Printed via postal service
- API push to customer systems
Invoice Tracking
- Delivery Confirmation: Read receipts and acknowledgments
- View Analytics: Track when customers open invoices
- Payment Promise Tracking: Record and follow up on commitments
- Dispute Management: Flag and resolve invoice disputes
Payment Collection
Payment Methods
- Bank Transfers: FPX, IBG, GIRO integration
- Credit/Debit Cards: Visa, Mastercard, AMEX
- E-Wallets: GrabPay, Touch ’n Go, Boost
- Cheque Management: PDC tracking and presentation
- Cash Collection: Mobile POS for field collections
- Cryptocurrency: Bitcoin, Ethereum (selected merchants)
Automated Collection
- Direct Debit Setup: Automated monthly collections
- Standing Instructions: Recurring payment scheduling
- Payment Plans: Installment arrangements with interest
- Auto-Reconciliation: Match payments to invoices using AI
Aging Analysis
Real-Time Aging Reports
- Bucket Analysis: 0-30, 31-60, 61-90, 90+ days
- Customer Segmentation: By industry, region, sales rep
- Trend Analysis: Historical aging patterns
- Predictive Aging: AI forecast of future aging
- Exception Reporting: Highlight unusual patterns
Collection Priority Matrix
- Risk-Based Prioritization: Focus on high-risk accounts
- Value-Based Approach: Prioritize large outstanding amounts
- Relationship Scoring: Consider customer lifetime value
- Collection Capacity: Optimize collector workload
Collection Management
Automated Reminders
Reminder Sequences
- 7 days before due: Friendly reminder
- Due date: Payment due notification
- 3 days overdue: First reminder
- 7 days overdue: Second reminder with late charges
- 14 days overdue: Final notice
- 30 days overdue: Legal action warning
Communication Channels
- Email templates with personalization
- SMS with payment links
- WhatsApp messages with invoice attachments
- Automated voice calls
- Physical letters via postal service
Collection Team Tools
- Collector Dashboard: Prioritized action list
- Call Scripts: Dynamic scripts based on customer profile
- Payment Negotiation: Approval workflows for settlements
- Promise to Pay: Track and follow up on commitments
- Skip Tracing: Updated contact information sourcing
Statement of Account
Statement Generation
- Automated Scheduling: Monthly, quarterly, on-demand
- Multiple Formats: Summary, detailed, with aging
- Multi-Company: Consolidated statements for groups
- Interactive Statements: Click to pay functionality
- Audit Trail: Track statement delivery and views
Finance Charges & Penalties
Late Payment Charges
Flexible Configuration
- Fixed amount per invoice
- Percentage of outstanding
- Tiered rates based on days overdue
- Compound interest calculation
Waiver Management
- Approval workflow for charge waivers
- Waiver reason tracking
- Impact analysis on profitability
Legal & Recovery
Legal Action Workflow
- Letter of Demand: Automated generation and tracking
- Legal Firm Integration: Case handover to panel lawyers
- Court Filing: Document preparation assistance
- Judgment Tracking: Monitor legal proceedings
- Asset Recovery: Coordination with bailiffs/auctioneers
Debt Recovery Agencies
- Agency Portal: Secure access for collection agencies
- Performance Tracking: Recovery rates by agency
- Commission Management: Automated calculation and payment
- Compliance Monitoring: Ensure ethical collection practices
Cash Application
Intelligent Matching
Auto-Match Algorithms
- Invoice number reference
- Amount matching with tolerance
- Customer name fuzzy matching
- Payment pattern recognition
- Machine learning improvement
Exception Handling
- Overpayment processing
- Underpayment allocation
- Unidentified receipts queue
- Partial payment distribution
Reporting & Analytics
Standard Reports
Operational Reports
- Daily collection report
- Outstanding by customer
- Aging summary and detail
- Collection effectiveness
- DSO trending
Management Reports
- Bad debt provision calculation
- Cash flow forecasting
- Customer risk assessment
- Collector performance
- Credit limit utilization
Advanced Analytics
Predictive Analytics
- Payment probability scoring
- Default risk prediction
- Optimal collection timing
- Cash flow forecasting
Prescriptive Analytics
- Collection strategy optimization
- Credit limit recommendations
- Payment term suggestions
- Write-off predictions
Integration Points
Banking Integration
- Malaysian Banks: Maybank, CIMB, Public Bank, RHB
- Payment Gateways: iPay88, MOLPay, Billplz
- Bank Statement Import: Auto-reconciliation
- Virtual Account Numbers: Unique account per customer
Accounting Integration
- General Ledger: Automatic posting of AR transactions
- Tax Module: GST/SST calculation and reporting
- Fixed Assets: Finance lease AR tracking
- Cost Centers: Department-wise AR allocation
Customer Portal
Self-Service Features
- Account Access: View statements and invoices
- Online Payment: Multiple payment options
- Dispute Submission: Raise and track disputes
- Payment History: Complete transaction history
- Document Download: Statements, receipts, invoices
Mobile Application
AR Mobile for Collections
- Field Collection: Accept payments on-site
- Customer Visit Log: GPS-tracked visit records
- Document Capture: Scan and upload documents
- Offline Mode: Sync when connected
- Digital Signatures: Acknowledgment receipts
Unique BigLedger Features
Unified Entity Architecture
Leveraging our bl_fi_mst_entity_hdr table:
- Single view of customer as buyer and supplier
- Automatic contra/offset capabilities
- Relationship mapping for group companies
- Credit exposure across all entities
Malaysian Compliance
- LHDN Integration: E-Invoice submission via MyInvois
- SSM Validation: Automatic company verification
- Bank Negara Reporting: RENTAS integration
- PEPPOL Network: Cross-border invoicing
Implementation Best Practices
Configuration Steps
- Customer Setup: Import customer master data
- Credit Policy: Define credit limits and terms
- Aging Buckets: Configure aging periods
- Reminder Templates: Customize communication templates
- Approval Matrix: Set up approval hierarchies
- Integration: Connect banking and payment gateways
- Training: Train credit control team
- Go-Live: Phased rollout by customer segment
Success Metrics
- DSO Reduction: Typically 20-30% improvement
- Collection Efficiency: 15-25% increase
- Bad Debt Reduction: 30-40% decrease
- Cash Flow Improvement: 25-35% acceleration
- Customer Satisfaction: Maintained or improved despite collection efforts